The 2:00 that nobody booked is not a scheduling problem

Most advice about cancellations is really advice about admin. The actual issue is that your inventory expires and nobody outside your contact list knew it existed.

8 July 2026

Most advice about cancellations is really advice about admin. The actual issue is that your inventory expires and nobody outside your contact list knew it existed.

Filling gaps

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Stop discounting your empty slots to the people who’d have paid full price

The instinct when a cancellation lands is to text your regulars with something off the top. It works, which is the problem. Here's a better way to think about who an empty hour should actually go to.