The empty slot
Notes on filling gaps, pricing your time, and running a business where the calendar is the product.
The instinct when a cancellation lands is to text your regulars with something off the top. It works, which is the problem. Here's a better way to think about who an empty hour should actually go to.
Most advice about cancellations is really advice about admin. The actual issue is that your inventory expires and nobody outside your contact list knew it existed.
Every minute spent working out who's free is a minute of divided attention. What it costs isn't the time. It's the quality of the appointment you're already in.
Three numbers you already know: what they pay, how often they come back, how long they stay. Multiply them and the case for filling a gap changes shape entirely.
How people decide to book has shifted, and the calendars haven't caught up. A note on what changed and what it means for anyone selling time.
Going from one pair of hands to twelve breaks the way you schedule before it breaks anything else. What to fix first.
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